SHIPPING, RETURNS AND PAYMENTS
RETURNS
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund but we can offer an exchange.
To be eligible for a exchange, your item must be unused and in the same condition that you received it.
To complete your exchange, we require a receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item.
Please email info@movepretty.co.za to obtain return address.
INTERNATIONAL RETURNS
We regret, no returns or exchanges on International orders outside of South Africa.
REFUNDS
We regret, no refunds.
Should you wish to return your prettymoves and not exchange it for something else, we will be happy to issue you with a gift voucher to the value of your purchase.
This gift voucher will have no expiry date.
EXCHANGES - WRONG SIZE
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it.
To complete your exchange, we require a receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item.
We only allow one exchange per garment.
To arrange an exchange, email us at info@movepretty.co.za
EXCHANGES - DAMAGED GOODS
We will exchange your item if your item arrived defective or damaged. We would require photographic proof of the damaged garment.
If you need to exchange it for the same item, send us an email at info@movepretty.co.za
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
PAYMENT DETAILS
Please use your ORDER NUMBER as reference when making payment and email your proof of payment to info@movepretty.co.za to confirm your order.
BANKING DETAILS
Movepretty
FNB
Account number: 62485666823
Branch code: 200610
SWIFT: FIRNZAJJ